What is the difference between Practical CSM LinkedIn Learning Courses and the Certified CSM Professional Program?

The Practical CSM LinkedIn Learning Courses and the Certified CSM Professional Program are distinct offerings designed to cater to different learning needs and professional goals.

1. Practical CSM LinkedIn Learning Courses:
   • Format: These courses are offered through LinkedIn and comprise 7 modules.
   • Certification: Upon completion, participants receive a certificate of completion.
   • Content: The focus is on core concepts without additional resources such as exercises, workbooks, or tools.
   • Suitability: Ideal for individuals seeking an introduction to Customer Success Management concepts.
2. Certified CSM Professional (CCSMP) Program:
   • Format: This comprehensive program is available through Practical CSM Academy and comprise 10 modules.
   • Certification: Participants can earn up to 4 professional certificates, from Level 1 to Level 4, upon passing 10 tests and 2 professional exams.
   • Content: The program is enriched with downloadable exercises, workbooks, and tools, providing a hands-on learning experience.
   • Global Recognition: The CCSMP is globally recognized and has been adopted by leading companies such as Dell, Telstra, and CDW.
   • Further Information: For a detailed overview of the CCSMP syllabus, please visit CCSMP Syllabus. For information about the Certification Oversight Committee, visit Certification Committee.

In summary, while the Practical CSM Learning Courses offer a foundational understanding of Customer Success Management, the Certified CSM Professional Program provides a more in-depth, interactive, and professionally recognized training experience.