The syllabus and exam is overseen by a committee of six independent industry professionals who together form the Certified CSM Professional Advisory Committee. This committee approves any syllabus changes, and validates that each question in the exam is accurate and understandable for candidates to be able to answer correctly. They also ensure that the questions within the exam cover the syllabus sufficiently to ensure that an exam pass is meaningful as a professional certification of a Customer Success Manager’s capabilities.
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